Frequently Asked Questions (FAQs)
How to Order
Ordering from VIPER GUNS is simple and secure! Here’s how to place your order:
- Browse our online store and select the products you wish to purchase.
- Click on the product to view more details and click “Add to Cart.”
- Once you’ve added all desired items to your cart, click the “Checkout” button.
- Provide your billing and shipping information securely.
- Select your payment method and complete the transaction.
- You will receive an order confirmation and shipping details via email.
If you have any questions or require assistance during the ordering process, feel free to contact us at info@viperguns.com.
Shipping & Delivery
We offer fast and secure shipping for all orders. Here’s what you need to know:
- All orders are shipped within 1-3 business days.
- We offer both standard and expedited shipping options.
- Tracking information will be provided once your order has shipped.
- We currently ship to the continental United States. International shipping is not available at this time.
FFL Option for Delivery
Some firearms require delivery to a Federal Firearms License (FFL) dealer for transfer. Please ensure that the FFL dealer you choose is willing to accept your firearm delivery. Here’s how it works:
- Select the firearm you wish to purchase and proceed to checkout.
- During checkout, provide the name and address of your chosen FFL dealer.
- We will ship the firearm to your FFL dealer, who will contact you to complete the transfer process.
- If you have any questions about the FFL process, please contact us directly.
Returns & Exchanges
If you’re not fully satisfied with your purchase, we offer returns and exchanges under the following conditions:
- Products can be returned within 30 days of receipt for a full refund (minus shipping costs).
- Items must be unused and in the original packaging.
- If your product is defective or damaged, contact us immediately for a replacement or refund.
Payment Methods
We accept a variety of secure payment methods, including:
- Visa, MasterCard, American Express, and Discover
- PayPal
- Apple Pay & More
Customer Support
Our customer support team is here to assist you. Contact us for help with orders, shipping, returns, or general inquiries.
Email us at info@viperguns.com or our Live Chat.
FAQ
What is your return policy?
You can return most new, unused items within 30 days of receiving your order. Returned items must be in original packaging with all parts intact.
How do I track my order?
Once your order is shipped, we will send a tracking number to the email address provided during checkout. You can use this to track your package.
Do you ship internationally?
We ship within the U.S, U.K, Canada, France And Internationally.
Can I change my order after it’s placed?
We process orders quickly, so changes must be made within 24 hours of placing the order. Please contact our customer service immediately if you need to make a change.
Do you offer firearm training or safety courses?
Yes, We do offer training or safety courses. However, we recommend contacting a local shooting range or certified instructor for training opportunities.
Are your firearms and gear legal to purchase in my state?
It is your responsibility to ensure that the products you purchase comply with local laws and regulations. Please verify your state’s laws before ordering firearms or restricted items.
How do I know if an item is in stock?
If an item is out of stock, it will be marked as “Out of Stock” on the product page. You can sign up for notifications to be alerted when it becomes available again.